SALON POLICIES
CANCELLATION/NO SHOW
Kinship values your appointments and ensures they are prioritized just for you. As a locally owned small business, your appointment holds great value to us, as it makes up a significant portion of our day and impacts our daily living. We understand that sometimes unexpected schedule changes can occur. Therefore, we kindly request that you inform us at least 24 hours in advance of your scheduled appointment for any cancellations or changes.
We understand that 24-hour notice is not always possible, therefore we generously offer a grace period of 7 business days from the original appointment date, during which you may reschedule your originally scheduled services (or the value of) without incurring our standard 50% cancellation fee. However, any rescheduling, change of services or cancellation after the grace period will be charged the 50% fee using your card on file.
Example; Your original appointment is May 1st, you must come back into the salon within 7 business days of May 1st.
2. Any ‘same day change of service’ (i.e. being booked for color and cut, and then deciding the day of your appointment to cancel the color and get just the cut) is considered a late cancellation of the service and you will be charged 50% cancellation fee.
3. If you miss your appointment without informing us, you will be charged 100% of the service booked using your card on file. If this happens multiple times, Kinship Salon may not allow you to schedule future appointments.
All appointments are reserved with a credit card on file and with a signed copy of the cancellation policy. Any policies not signed 24 hours before will be canceled. Phorest Payments are Powered by Stripe, who have the very highest security and Level 1 PCI Compliance. The staff at Kinship Salon does not have access to the raw card details at any stage.
CONFIRMATION NEEDED
To ensure that we provide you with the best possible service, we kindly request that you confirm your reservation 24 hours before your scheduled appointment.
Automated reminder texts & emails with a confirmation link are sent up to 3 days prior.
You must confirm your appointment via email, text, or phone call to secure your upcoming visit. Any appointments NOT “Confirmed” will be canceled 24 hours before the appointment date.
If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.
RUNNING BEHIND?
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know!. However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.
Guests will generally be allowed a 5-minute grace period.
After that time, we will call to check in on you. If you can make it in time for your entire service to be completed, great! Late arrivals may result in limited service or the need for another team member to assist. We reserve the right to cancel or modify services as needed to keep everyone on schedule.
For appointments that are 30 minutes or less in duration, we cannot guarantee service if you do not arrive at your scheduled time.
Please, always call or text if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day, and allow us the opportunity to alert our standby guests of any openings.
REFUNDS
We are dedicated to our craft and care deeply about how we service our guests and if you are not super thrilled with your hair, we do everything in our power to correct it and do it with humility. As such, we do not offer refunds of any kind.
If you are not 100% obsessed with your hair, let us know within 5 days of your service and our team will make it right. After 5 days, any concerns will not immediately be considered a complimentary adjustment and will be assessed on a case-by-case basis. This may result in additional service fees.
*We do not offer adjustments of any kind if you attempt to remedy a previous service received at Kinship Salon with at-home services or another salon’s services.
PRODUCT RETURNS/EXCHANGES
Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using. We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
ECO FEE
We proudly partner with local and national services to be sustainable. Resources that were once considered waste materials such as hair, leftover hair color, foils, color tubes and aerosol cans are now being recycled. This helps keep millions of pounds of waste out of landfills each year. We value this service and the impact it will have on the world we live in. An environmental fee of 4% is applied to all transactions. This fee helps support our mission of being a sustainable salon and the technology that keeps us running smoothly so we can offer you the best service in the best space.
Just a few of our eco partners include; Hillside Solutions, Curbside Rewards & Green Circle Salons
CELL PHONE & DEVICES
At Kinship Salon, our goal is to provide our valued clients with a relaxing and enjoyable experience. While we understand the need to stay connected, we kindly ask that you follow these guidelines:
Please use your cell phone in a manner that does not disturb others in the salon. Cell phones should be set to silent and we ask that you avoid speaker phone.
If you wish to watch videos or listen to audio, please use headphones to avoid disrupting those around you. This will help create a peaceful environment for all clients.
CHILD SAFETY
We fully recognize that scheduling hair appointments can be a tricky task, especially for busy parents, and we want to be understanding of your personal commitments.
At the same time, our primary concern is ensuring a safe and enjoyable experience for all our clients. As part of our policy, we do not permit unsupervised children in the salon. We kindly request that if you need to bring a young child along, you arrange for an extra caretaker to look after them during your appointment. This way, you can fully indulge in your self-care while knowing your child is well taken care of in a nurturing environment.
Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided waiting area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Sharp implements, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children.
If your child has electronic devices, it is required they have headphones to maintain a peaceful environment for all our clients.
For those under the age of 18 receiving services must be accompanied by a parent/guardian during the consultation portion of the appointment.
