Salon Policies

  • At Kinship, we value your appointments and prioritize them just for you. As a locally owned, small business, we solely rely on you showing up for your appointment as your appointment makes up a large portion of our full day and impacts our daily living. We understand that unexpected schedule changes can happen, so we kindly ask that you inform us at least 24 hours in advance of your scheduled appointment for any cancellations or changes to your appointment.

    All appointments are reserved with a credit card on file and with a signed copy of the cancellation policy. Any policies not signed 24 hours before will be canceled. Phorest Payments are Powered by Stripe, who have the very highest security and Level 1 PCI Compliance. The staff at Kinship Salon does not have access to the raw card details at any stage.

    Cancellations, rescheduling or large changes to the booked service with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service and will be charged to the card on file. Any ‘same-day change of service’ (i.e. being booked for color and cut, and then deciding the day of your appointment to cancel the color and still receive a cut) is considered a late cancellation of the service and is subject to the 50% cancellation fee.

    If you miss your appointment without informing us, you will be charged 100% of the service booked. If this happens multiple times, Kinship Salon may not allow you to schedule future appointments.

  • To ensure that we provide you with the best possible service, we kindly request that you confirm your reservation 24 hours before your scheduled appointment.

    Automated reminder texts & emails with a confirmation link are sent up to 3 days prior.

    You must confirm your appointment via email, text, or phone call to secure your upcoming visit. Any appointments NOT “Confirmed” will be canceled 24 hours before the appointment date.

    If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

  • We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know!. However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.

    Guests will generally be allowed a 10-minute grace period.

    After that time, we will call to check in on you. If you can make it in time for your entire service to be completed, great! Late arrivals may result in limited service or the need for another team member to assist. We reserve the right to cancel or modify services as needed to keep everyone on schedule.

    For appointments that are 30 minutes or less in duration, we cannot guarantee service if you do not arrive at your scheduled time.

    Please, always call or text if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day, and allow us the opportunity to alert our standby guests of any openings.

  • We are dedicated to our craft and care deeply about how we service our guests and if you are not super thrilled with your hair, we do everything in our power to correct it and do it with humility. As such, we do not offer refunds of any kind.

    If you are not 100% obsessed with your hair, let us know within 5 days of your service and our team will make it right. After 5 days, any concerns will not immediately be considered a complimentary adjustment and will be assessed on a case-by-case basis. This may result in additional service fees.

    *We do not offer adjustments of any kind if you attempt to remedy a previous service received at Kinship Salon with at-home services or another salon’s services.

  • This Privacy Policy describes how www.Kinshipsalonomaha.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

    We may contract with companies or persons to provide certain services including text marketing, credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. - collectively, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business.

    We do not share your personal information with third parties for those third parties’ direct marketing purposes; we do not buy, sell, or share text messaging opt-in information.

    Text Marketing and Notifications

    By subscribing to Kinship Salon text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages at the phone number provided. The frequency of messages varies. Consent is not a condition of purchase. Standard message and data rates may apply. You can unsubscribe from receiving text messages at any time by replying STOP to our messages, or by following the instructions provided in the message.

    Personal Information Used for Text Marketing

    To deliver text messages, we collect:

    • Your Phone Number: So we can send text message notifications regarding your interest in our products and services.

    • Appointment Information: To send reminders about hair maintenance or promotional offers.

    We respect your privacy and are committed to protecting personal information.

    Analytics

    This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

    Visitor data

    When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

    • Billing and shipping address

    • Details relating to your purchase (for example, your shirt size)

    • Email address

    • Name

    • Phone number

    We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

    Our payment processor(s), World Pay, will also collect payment information from you. You can read their privacy policy at https://paysimple.com/privacy/

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    Form Block Submissions

    When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Jotform for storage.

    Cookies

    This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

    These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

    Website Visitors

    This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Web pages you view while on this website

    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

  • Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using. We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.

  • We are proudly partnered with local and national services to be sustainable. Resources that were once considered waste materials such as hair, leftover hair color, foils, color tubes and aerosol cans are now being recycled. This helps keep millions of pounds of waste out of landfills each year. We value this service and the impact it will have on the world we live in. An environmental fee of 4% is applied to all transactions. This fee helps support our mission of being a sustainable salon and the technology that keeps us running smoothly so we can offer you the best service in the best space.

    Just a few of our eco partners include; Hillside Solutions, Curbside Rewards & Green Circle Salons.

  • At Kinship Salon, our goal is to provide our valued clients with a relaxing and enjoyable experience. While we understand the need to stay connected, we kindly ask that you follow these guidelines:

    Please use your cell phone in a manner that does not disturb others in the salon. Cell phones should be set to silent and we ask that you avoid using speaker phone.

    If you wish to watch videos or listen to audio, please use headphones to avoid disrupting those around you. This will help create a peaceful environment for all clients.

  • We fully recognize that scheduling hair appointments can be a tricky task, especially for busy parents, and we want to be understanding of your personal commitments.

    At the same time, our primary concern is ensuring a safe and enjoyable experience for all our clients. As part of our policy, we do not permit unsupervised children in the salon. We kindly request that if you need to bring a young child along, you arrange for an extra caretaker to look after them during your appointment. This way, you can fully indulge in your self-care while knowing your child is being cared for.

    Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided waiting area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Sharp implements, hot styling tools, chemicals, and a busy, congested area create a potentially dangerous environment for young children.

    If your child has electronic devices, they’re required have headphones to maintain a peaceful environment for all our clients.

    Those under 18 receiving services must be accompanied by a parent/guardian during the consultation portion of the appointment.